Family Protect Native - Not Blocking on First Access

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3 comments

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    Support Team

    This is because on the first attempt, box will dynamically check with cloud if this domain is a gambling site. Before it's confirmed by cloud, the DNS request is allowed.

    This is a trade-off between user experience and block effectiveness.

    For security blocking, e.g. "Active Protect", it will by default block when confirming with cloud.

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    Michael Huttinger

    Well, that is less than ideal.  Why force the "experience" and assume what I find effective? Please make it optional so those of us that want the block can get it working immediately.  I can determine what's important - an initial delay, or faster response.  Otherwise this isn't really all that effective - it's kind of, sort of, home protect.

    I'm going back to 3rd party since I didn't have this nonsense.  Yeah, it loses some features, but for me the blocking takes precedence.  I may review again if this is updated at a later time.

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    Support Team

    Thanks for the feedback.

    The reason to do this is because it's difficult to pull all gambling websites around the world to local box with acceptable performance & cost. So dynamic update is used. (The most famous gambling sites are pulled to box up-front and blocked at the first place). And even if dynamic update is used and first attempt succeeds, gambling sites can not be functional as a real user experience.

    We are planning to work on an algorithm to significant reduce the local memory usage to support large amount of websites, potentially can be used for all gambling sites.

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