No Internet - Lost Connectivity to Firewalla

Sean K

February 07, 2023 12:56

Today my internet went out for over an hour or more. I was trying to diagnose the problem via the firewalla app which showed me that i still had an IP from my ISP but i could not resolve DNS or connect to the internet. Just to be safe i tried rebooting my modem and also rebooted the firewalla via the app.

All was good until the firewall would no longer respond or connect to the app. I was connected prior to the reboot but and was standing right next to the firewalla but could no longer connect. I tried both my android and iphone but neither would work. I then tried shutting down the firewalla and booting it back up with no success.

1.) I first tried pinging the firewalla and all was good there.

2.) I then tried https://diag.firewalla.com/ but that only works if you have internet connection from the same WAN ip as the firewalla so my phones couldn't test.

3.) I then tried to access http://fire.walla:8833/ss/ which wouldn't work because DNS wouldn't resolve which is strange because this should be local (i would assume) I then tried http://X.X.X.X:8833/ss/ and the webpage loaded and i could do a local speed test. So the firewalla was running.

4.) I was at the point i was going to connect another AP to my modem, (assuming firewalla was the issue) download the image and flash the firewalla. Then, luckily the internet came back and i was able to access the firewalla.

I guess what i'm wondering why is there not some local way to http://X.X.X.X:8833/diag/ or something similar to help troubleshoot the firewalla?

Is this normal behavior? Should i not have rebooted the firewalla or is my bluetooth dongle bad? I mean, i assume it was working over bluetooth when the internet was down prior to the reboot.

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7 comments

Firewalla

February 07, 2023 17:05
When the internet was down, did you see anything on top of your app screen? it should say get closer to the unit, and after you do that, you should be able to manage the unit and run diagnostics.
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Sean K

February 07, 2023 17:32
I was sitting about 3 feet from the firewalla when the internet first went out.

I was most likely connected over bluetooth when i first restarted the firewalla, just because i didn't have any internet at the time. But after rebooting the firewalla a message did appear saying that it was not able to connect and that i should get closer. At that point i was about a foot or less from the router but it would never connect.

I tried two different phones and shut it down using the physical power button, let it sit for 15 minutes. It only started responding when the internet finally came back online about 40 minutes later. I mean, normally i'm able to access the firewalla without internet, just as long as i'm right next to the box but i've never rebooted it while the internet was out. 🤷‍♂️
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Firewalla

February 07, 2023 21:02
When you are close, did you try to access the unit using the "network manager" and see a diagnostic button? did that work?
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Sean K

February 07, 2023 21:41
Here's what I seen from the app. Move closer and press refresh.
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Sean K

February 07, 2023 21:47
Prior to rebooting the diagnostic button was there and I clicked it and it was able to do diagnostics but after rebooting I was no longer be able to access the system without the warning message above.
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Firewalla

February 08, 2023 17:12
After rebooting, it may take some time, like 5 min to have Bluetooth up, did you wait that long?
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Sean K

February 08, 2023 18:00
I tried to connect for around 35-40 minutes. At that point I started to think the firewalla was broken and started looking for another router to temporarily put in place. While doing that the Internet came back and so did the connectivity to the firewalla.
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