Google home periodicly loses connection
One of my Google homes (Nest hub max) will lose connection after I installed my firewalla a few days ago. Sometimes it will gain connection back after a few hours only to lose connection again after a half hour. I can see the Google home is connected to my mesh wifi and the firewalla app, but I cannot ping it when it goes offline. I have 3 other google homes and 2 chromecast that have no connection issues, so I'm confused as to why it would only cause this one to have issues. I've tried to factory reset the Google home, change it's IP, the emergency access mode that disables everything. Firewalla support is trying to blame my access points even though the firewalla is the router and I didn't have issues until installing the firewalla.
Network setup:
Modem (ATT Fiber) Passthough mode (192.168.1.254)--> Firewalla Router mode (192.168.1.199) --> TP-Link Deco Mesh in AP mode (192.168.2.1)
If anyone ever had this issue with a google home and can help me diagnose it that would be greatly appreciated! If any more information is needed about my setup I can provide that.
Thanks!
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I've also tried this and it didn't work:
https://www.youtube.com/watch?v=L9yt_k4iUCU -
Not sure if this is you or not, I just replied https://www.reddit.com/r/firewalla/comments/10likuq/google_home_max_wont_connect/
If you can't ping locally to this "bad" google home, but can ping to other google home devices, the problem is either with the AP or the google home device you can't ping. The reason is, ping packets DO NOT go through firewalla, they stay local to the AP.
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Yes
When both devices are connected to the same AP, the AP acts like a switch. And when a PC pings your Google home, your AP (the switch) will know where google home is at and then forward the ping to that without asking Firewalla.
The only times packets will go to firewalla is, if you have network segmentation (for LAN traffic);
In your case, the most common issue we have seen may be the placement of your wifi units, try to move them around a bit and see if google home can behave better.
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So I may have figured out out. My AP has WiFi 6E capability and was using that as the mesh node backhaul. I disabled that and the Google home connected. Will keep updated if it stays connected.
I do have one more question, is the firewalla able to block ads/firewall rules with IPV6 enabled? My old Unifi router could not do this it could only do adblocking/firewall over ipv4.
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I just switched my WiFi to WPA2 from WPA2/WPA3 security while playing around with it and the Google home connected. Oddly enough WPA2/WPA3 has worked on previous routers. I'll keep playing around with it and testing. Doesn't seem to be a firewalla issue but I just wanted to share. :)
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So unfortunately that didn't work either. I tried switching back to my old WiFI router and that also didn't work. This did also start around the time I got my firewalla. I talked to Google support and they have no idea either and did a ticket for me. A question I do have for Firewalla from google support does it support this?
- Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
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Has this issue been resolved yet? My Google hub stopped working right after adding firewalla gold. I test its working status, I trurned off Firewalla gold and it go connected again. I am sure there is some setting in the firewalla device that is needed to make it work better.
Any suggestions?
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The only problem we know with some orbi routers is, when they are in AP mode, their 2.4ghz and 5ghz channels don't work well with 2.4ghz devices. You can try to change orbi into router mode and if it works, then likely you are running into that problem. The work around is split orbi channels two 2.4 SSID and 5Ghz SSID, or use another router for 2.4ghz.
(again, this is a orbi problem)
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