Ring cameras suddenly not working well
About 2 weeks ago my Ring cameras, after operating largely without issues for several years, suddenly stopped working (or working well) on my network. There are a large number of videos (triggered by motion in front of the camera) which are not recording correctly, or not recording at all. The Live View functionality in the Ring app for several cameras either does not start or displays a delayed & heavily pixelated image. The snapshot functionality also does not display a recent image for most of the cameras. I have Ring cameras at 2 other locations, on a different network hardware (Amazon Eero access points, but NO Firewalla at either location) and they are all working fine, so I know this is an isolated issue at my primary location. I have also tested and rolled back the firmware on my Unifi UAP-AC-LR access points, so they don't seem to be the problem. I have added "always allow" rules on Firewalla to always allow the cameras to access all known Ring servers and IP addresses. Everything else on my network (50+ devices) seems to be working well.
Configuration:
AT&T Fiber 1Gb
Arris BGW210-700 modem
Firewalla Purple Box v1.9742 and with the factory default firewall rules
Ubiquiti UAP-AC-LR access points running firmware 6.0.12
Anyone have any ideas? I have spent hours now trying to debug this problem, but have made no progress.
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I tried Emergency Access with each of my 6 Ring cameras and it did not solve the problem. However, I did find that my Firewalla Purple was somehow throttling upstream traffic to less than 2Mbps from the normal 1Gbps. Also, in the Internet Performance section of the app, there appeared to be packet loss of more than 33% sustained for many hours. This slowdown and packet loss (I realize it may be the same thing) seems to have been caused by Firewalla. Tested on the ISP side of the Firewalla, everything appears to be working fine -- no packet loss and 1Gbps upload speeds. Download speeds were not affected. There is nothing I could find in rules or settings in Firewalla that seems to be causing the problem -- I turned off any blocks, any rules and any configurations that might be throttling upstream traffic or causing the packet loss, and rebooted the Firewalla many times. Again, this problem popped up randomly about 2 weeks ago without any changes to the configuration on my part.
The problem seems to have been caused entirely by Firewalla in a way that is not at all obvious. Removing Firewalla from my network and reverting to the Arris box has solved the problem. All my Ring cameras are now operating normally and reliably.
Any ideas? I would like to get my Firewalla back into my network, but can't figure out the problem. Again, I am on box v1.9742 and app 1.52
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I seem to be having the same problem. My upload speed went from 24 down to 5 and packet loss went up. Rebooted everything in my network and the problem persists.
Also, while rebooting one of my reserved IP addresses changed making me think I bricked a device with a firmware update.
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I set all my reserved IP addresses thru Firewalla and after a reboot one of my IP cameras changed. Happened to be doing a firmware update to a camera at the time and thought it was bricked. Only mentioned it in case it could lead to the problem.
Doubt the Firewalla has a hardware problem, but something must have changed a few weeks ago that are causing both of us upload speed and packet loss problems.
Seems the upload speed tests fine in the Firewalla app, but the Ookla Speedtest app on three other devices is slower. Firewalla app has 4.5% packet loss at the moment when it is usually a steady 0%.
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I seem to be having a very similar issue, have spent last 24 hours troubleshooting. Something seems to have changed in the Ring or Firewalla firmware that broke a setup that has been flawless for the past year. I do see some RX drops incrementing via netstat when I SSH in. I am seeing reduced upload speeds and high (4-9%) packet loss where I have not before.
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If you have a Purple it's probably time for a warranty replacement. They'll connect to it to verify the problem when you open a support ticket. Seems they have some bad connections inside on early Purples. Got my replacement today and my network is back to normal. If you do the purchase new/refund way best to SSH this command to limp along until you get a replacement.
sudo ethtool --change eth0 speed 100 duplex full autoneg off
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My parents had a similar issue with their ring camera... the do NOT have a Firewalla. Turned out to be an update with Ring camera. Had to completely reset the camera to factory and re link to app. All works now with no problems. The app would show there was motion, but nothing would ever record and upload to the ring servers..... I know it is a pain to reset the ring device(s) and set them back up, but it worked.
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This was definitely a Firewalla issue, they requested the unit back for evaluation, so I've decided to purchase a Gold and send Purple back asynchronously so I'm not out a firewall(a).
As an aside, setting the WAN interface to 100mb via:
"sudo ethtool --change eth0 speed 100 duplex full autoneg on" (FIOS needs autoneg)
...magically solved all of my packet loss and subsequently Ring issues. I've been running happily at 100mb (obviously not getting the full gigabit service from FIOS). I'm willing to bet this reduced the packet loss to a rate that the Ring UDP based protocols were able to create a liveview/snaphot. There definitely seems to be an issue with older Purple units degrading and exhibiting packet loss at gigabit rates.
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Oh and because of the forums weird sorting defaults (newest post date versus most recent activity) it seems this thread is mostly a duplicate of https://help.firewalla.com/hc/en-us/community/posts/9352601167891-Firewalla-Purple-intermittent-connectivty-random-slowness
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