I'm new to Firewalla (Gold Plus) and so far mostly loving the overall feature set (and community support) but the management experience seems fragmented. You have the mobile apps and my.firewalla.com dashboard for the average home user. I saw the MSP portal screenshots, and that looks great for multi-device/site management.
I have used many "pro-sumer" firewalls in the past like OPNsense, Ubiquiti Edgerouter, etc. Those solutions had a built-in web server for local management through any browser, which was great. You could also SSH in for some tasks, but 98% of what people generally wanted to do was via the local management webpage.
Firewalla seems to be taking a mobile-first approach to management. If I had to fully manage my Gold plus through the iPhone app I'd go crazy with the small screen. Thankfully I have an Apple Silicon Mac so I can run the Firewalla iPad app on my Mac, which makes the experience semi-passable.
Now I'm all for great mobile apps to manage a device so I'm not saying don't do mobile apps. The initial install using BT/QR code and mobile app makes perfect sense. But I'm not understanding the rationale behind the lack of a generic local web management interface that replicates 99% of the mobile app feature set for ongoing use of the product. Even a cheap $75 GL.iNET travel router has a fully featured local management webpage.
Strategically is Firewalla going to replicate the app management feature set into a locally hosted webpage? Or is the plan to just be mobile first (and MSP), and "leave out" the average home user with one Firewalla that wants full local web management from a desktop?
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