Firewalla Purple and Synology NAS no longer playing nicely

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JZ

• November 09, 2022 18:59
• Edited

I have a Purple from KS and it was always plug in play in bridge mode... until recently.  For some reason or another, I can no longer connect to the Synology NAS internally (LAN) or externally (cloud).  Everything else seems to work fine.  This started about a week or so ago.  I don't recall of any recent updates on either devices.  My NAS had two LAN ports that were bonded with the IP being assigned by DHCP of the Xfinity router.  

What should I be checking/troubleshooting?  The NAS works fine when I plug directly to the router but when the firewalla is between the 2, the NAS has no connection.  TIA.

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  David Rothenberger

  • November 09, 2022 19:02

  Try disabling the port bonding on the NAS and see if that resolves your issue. I think I saw elsewhere that the Synology NAS port bonding does not use LACP, but instead uses some weird MAC address tricks. 

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  Firewalla

  • November 09, 2022 19:08

  And when you do a port forward, port forward to an IP address instead of a device.

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  JZ

  • November 09, 2022 20:32

  Disabled the bonding but didn't help.

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  Firewalla

  • November 09, 2022 21:08

  Did you port forward to IP instead of using the device? We helped one other person had similar issues on reddit and it worked when he did that.

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  JZ

  • November 09, 2022 22:09

  Where would I do the port forward?  I never had to do anything other than plug it in before...

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  Firewalla

  • November 09, 2022 22:55

  Sorry, i did not know you are in bridge mode. If you are in that mode, firewalla is pretty transparent, unless you block the connection, you shouldn't have any issue. But do check your upstream router and make sure it is forwarding traffic to the IP address of your NAS. 

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  JZ

  • November 10, 2022 05:30
  • Edited

  For some reason or another, it doesn't show on my Xfinity router.  It acts as if it's not connected even if it's connected directly to my router and not through the Firewalla.

  Let me try another router

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