Please send an email to firstname.lastname@example.org. This is the best way to get attention. Your email will be automatically turned into a case. Since we are a startup, and we strongly believe customers #1, these cases, if technical will be routed to engineers who actually designed or build the system. We try to eliminate the middleman and make sure our designers and developers directly interface with the customer and get first-hand information on why we suck and how to make things better.