{"article":{"id":19801510202643,"url":"https://firewalla.zendesk.com/api/v2/help_center/en-us/articles/19801510202643.json","html_url":"https://help.firewalla.com/hc/en-us/articles/19801510202643-Firewalla-End-Of-Life-Guide","author_id":13311282334355,"comments_disabled":true,"draft":false,"promoted":false,"position":12,"vote_sum":32,"vote_count":72,"upvote_count":52,"downvote_count":20,"section_id":115000951634,"created_at":"2023-08-22T17:39:14Z","updated_at":"2026-10-21T19:40:25Z","name":"Firewalla End Of Life Guide","title":"Firewalla End Of Life Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-04T20:55:05Z","user_segment_id":null,"permission_group_id":894254,"content_tag_ids":[],"label_names":[],"body":"<h3 id=\"h_01H969XDW5XY24VPV1PKQ59HWM\">Firewalla EOL Summary </h3><div><figure class=\"wysiwyg-table wysiwyg-table-align-left\" style=\"width: 125%;\"><table class=\"wysiwyg-table-resized\" style=\"border-collapse: collapse;\" id=\"chris\">\n<colgroup>\n<col style=\"width: 16%;\">\n<col style=\"width: 14%;\">\n<col style=\"width: 14%;\">\n<col style=\"width: 13%;\">\n<col style=\"width: 17%;\">\n<col style=\"width: 14%;\">\n<col style=\"width: 12%;\">\n</colgroup>\n<tbody>\n<tr>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><strong>Product</strong></p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><strong>End of Sale (US)</strong></p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><strong>End of Sale (Global)</strong></p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 7.59296%;\"><p class=\"wysiwyg-text-align-center\"><strong>Reason</strong></p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 1.36986%;\"><p class=\"wysiwyg-text-align-center\"><strong>End of App Compatibility Life</strong></p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><strong>End Of Hardware Life</strong></p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><strong>Alternative</strong></p></td>\n</tr>\n<tr>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><strong>Red</strong></p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">March 2022</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">October 2022</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 7.59296%;\"><p class=\"wysiwyg-text-align-center\">Chip Shortage</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 1.36986%;\"><p class=\"wysiwyg-text-align-center\">March 2025 **</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">January 2024</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><a href=\"https://firewalla.com/products/firewalla-purple-se\">Purple SE</a></p></td>\n</tr>\n<tr>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><strong>Blue</strong></p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">December 2021</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">July 2021</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 7.59296%;\"><p class=\"wysiwyg-text-align-center\">Chip Shortage</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 1.36986%;\"><p class=\"wysiwyg-text-align-center\">March 2025 **</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">January 2024</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><a href=\"https://firewalla.com/products/firewalla-purple-se\">Purple SE</a></p></td>\n</tr>\n<tr>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><strong>Blue Plus</strong></p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">May 2023</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">May 2023</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 7.59296%;\"><p class=\"wysiwyg-text-align-center\">Lack of Demand</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 1.36986%;\"><p class=\"wysiwyg-text-align-center\">May 2026</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">May 2025</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><a href=\"https://firewalla.com/products/firewalla-purple-se\">Purple SE</a></p></td>\n</tr>\n<tr>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><strong>Gold *</strong></p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">December 2023</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">December 2023</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 7.59296%;\"><p class=\"wysiwyg-text-align-center\">Intel Gigabit MAC EOL</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 1.36986%;\"><p class=\"wysiwyg-text-align-center\"> </p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"> </p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"> </p></td>\n</tr>\n<tr>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"><strong>Gold v2 *</strong></p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">June 2023</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\">June 2023</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 7.59296%;\"><p class=\"wysiwyg-text-align-center\">Intel Gigabit MAC EOL</p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 1.36986%;\"><p class=\"wysiwyg-text-align-center\"> </p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"> </p></td>\n<td style=\"text-align: center; vertical-align: middle; width: 3.20939%;\"><p class=\"wysiwyg-text-align-center\"> </p></td>\n</tr>\n<tr>\n<td style=\"vertical-align: middle;\"><p class=\"wysiwyg-text-align-center\"><strong>Purple *</strong></p></td>\n<td style=\"vertical-align: middle;\"><p class=\"wysiwyg-text-align-center\">April 2026</p></td>\n<td style=\"vertical-align: middle;\"><p class=\"wysiwyg-text-align-center\">Feb 2026</p></td>\n<td style=\"vertical-align: middle;\"><p class=\"wysiwyg-text-align-center\">DDR / CPU Shortage</p></td>\n<td style=\"vertical-align: middle;\"><p class=\"wysiwyg-text-align-center\"> </p></td>\n<td style=\"vertical-align: middle;\"><p class=\"wysiwyg-text-align-center\"> </p></td>\n<td style=\"vertical-align: middle;\"><p class=\"wysiwyg-text-align-center\"><a href=\"https://firewalla.com/products/firewalla-orange\">Orange</a></p></td>\n</tr>\n</tbody>\n</table></figure></div><p> </p><h3 id=\"h_01K5AAZXKFGGPTAQ5K9T586JKE\">Major Software Feature Deprecation</h3><figure class=\"wysiwyg-table wysiwyg-table-align-left\" style=\"height: 147px; width: 90.286%;\"><table class=\"wysiwyg-table-resized\" style=\"border-collapse: collapse;\" id=\"chris\">\n<colgroup>\n<col style=\"width: NaN%;\">\n<col style=\"width: NaN%;\">\n<col style=\"width: NaN%;\">\n</colgroup>\n<tbody>\n<tr style=\"height: 44px;\">\n<td style=\"height: 44px; text-align: center; vertical-align: middle; width: 33.1507%;\"><strong>Feature</strong></td>\n<td style=\"height: 44px; text-align: center; vertical-align: middle; width: 27.3972%;\"><strong>Legacy Mode Started</strong></td>\n<td style=\"height: 44px; text-align: center; vertical-align: middle; width: 25.6919%;\"><strong>End of App Support</strong></td>\n</tr>\n<tr style=\"height: 52px;\">\n<td style=\"height: 52px; text-align: center; vertical-align: middle; width: 33.1507%;\"><strong>Simple Mode (ARP Spoofing)</strong></td>\n<td style=\"height: 52px; text-align: center; vertical-align: middle; width: 27.3972%;\">March 2024 </td>\n<td style=\"height: 52px; text-align: center; vertical-align: middle; width: 25.6919%;\">June 2026 ***</td>\n</tr>\n<tr style=\"height: 51px;\">\n<td style=\"height: 51px; text-align: center; vertical-align: middle; width: 33.1507%;\"><strong>Single-arm DHCP Mode</strong></td>\n<td style=\"height: 51px; text-align: center; vertical-align: middle; width: 27.3972%;\">March 2024</td>\n<td style=\"height: 51px; text-align: center; vertical-align: middle; width: 25.6919%;\">June 2026 ***</td>\n</tr>\n</tbody>\n</table></figure><h3 id=\"h_01K5ABS34DQTJRNVP390BN2BDK\"> </h3><h3 id=\"h_01HQ49E0JJ97AZMM0EY471RX57\">Term Definitions</h3><p><strong>End of Sale (EOS):</strong></p><ul><li data-list-item-id=\"e5a7853f998948adbd9bb700c8e5dfc69\">The product can no longer be ordered directly from the Firewalla website, but may still be available upon request for B2B program partners interested in a minimum of 500 units per order. Please contact <a href=\"mailto:help@firewalla.com\"><span class=\"wysiwyg-underline\">help@firewalla.com</span></a>.</li></ul><p> </p><p><strong>End of Hardware Life (EOL Hardware):</strong></p><ul>\n<li data-list-item-id=\"e2ab62a3234365b6260a67616409d6069\">No more feature updates.</li>\n<li data-list-item-id=\"e68ba55b01efb9c5ff374fb12c6ff52df\">No more hardware support, except for products still under the one-year warranty. <strong>We will honor the one-year warranty the product comes with.</strong>\n</li>\n<li data-list-item-id=\"e96e182bb156c757d19d0d12c192d999e\">We will continue to provide security updates until the EOL App Compatibility date.</li>\n<li data-list-item-id=\"e1ac197efea35dd5399951eb896b05579\">App support will continue until the EOL App Compatibility date.</li>\n</ul><p> </p><p><strong>End of App Compatibility Life (EOL App Compatibility):</strong></p><ul>\n<li data-list-item-id=\"e0f66dd2a26f2e5c0e413b34cc7b54001\">Firewalla will, at a minimum, keep the product in this state for 3 years from EOS date.</li>\n<li data-list-item-id=\"e74036bb4eabe6a7e1bf62ca5f68a84a5\">App support after this date will be on a “best effort” basis.</li>\n<li data-list-item-id=\"e812d5a462d380a78bd0de67d89081fcd\">We will try our best to keep the app compatible with the box for six months after the EOL App Compatibility date.</li>\n<li class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #C72809;\" data-list-item-id=\"ec0dc901a81838492295dd46a77bff898\"><span style=\"color: #C72809;\">No more security updates will be provided following this date.</span></li>\n</ul><p><strong>Alternative:</strong></p><ul><li data-list-item-id=\"e0efe8c97b05f9d45541d6ba1af2b701a\">This may mean any of the following three descriptions:<ul>\n<li data-list-item-id=\"ed1a85ed9daadd113426a4f4ff799b643\">The next generation of the product</li>\n<li data-list-item-id=\"e28687dbfac2b0f314f90218cd11aa9cb\">The most similar model still available for sale</li>\n<li data-list-item-id=\"e4e20efb101b1fb09108a9727c50b6a5e\">The model we recommend to replace the old product</li>\n</ul>\n</li></ul><p>*** in best effort app support mode</p><p>** Firewalla, at minimum, supports any EOS (end of Sale) platforms for at least 3 years. (EOS date to EOL APP). After this, it will be <strong>best effort app support</strong>. </p><p>* Gold &amp; Gold V2 share the same image as Gold Plus &amp; Gold Pro. They are just end of sale, support will continue; Purple shares the same code as Orange, support will continue</p><p> </p><p> </p><p>For any questions regarding the End of Life Guide, please email <a href=\"mailto:help@firewalla.com\">help@firewalla.com</a>.</p>"}}